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CIS – University Email

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CIS provide a guide on how to access your University email account – https://www.dur.ac.uk/cis/email/

The IPPP/Fielding desktops come with multiple email clients, we highly recommend using Evolution however, we also provide Thunderbird.

Web Interface

Simply visit the Office365 Outlook website at https://office365.dur.ac.uk/

Evolution

We highly recommend using Evolution (along with the EWS plugin), this is installed on our desktops by default.

Create a new email account, ensuring you insert your personal details correctly, we recommend setting your primary email as your name and including your CIS username version as an alias as well as the dur.ac.uk domain variants. It is important to UNTICK the Lookup up server option at the bottom.

Clicking next will bring you to a screen to insert your login and protocol options, ensure that your username is your CIS username in full format (eg ID@durham.ac.uk), you may need to modify the Host URL to be office365 (see the table below), set the authentication type to OAuth2 as well as override the Application ID to the one below. The press next.

Host URL:https://outlook.office365.com/EWS/Exchange.asmx
AOB URL:https://outlook.office365.com/OAB/debf2ebf-a079-4799-9015-3a5c85176f62/oab.xml
Authentication Type:OAuth2 (Office365)
AppID78aa8d58-1789-4d28-acb1-6d667b47f1eb

We suggest changing the frequency of checking the mail to every 10-15 minutes to ensure a speedier email collection.

You should now be able to complete the setup as normal, once you sync your mail the first time, it will request authentication much like via the WebUI, this is where you should use your CIS details in long format, CIS password and MFA token if requested. You should only need to reissue these details once every 90days.

Shared Inbox

If you have a shared inbox and require access, the simplest way is via the WebUI (above) however more permanent solution with Evolution is possible.

First, you need your account correctly setup as above and tested to be working.

Then right click your account in the left hand “Mail” panel and select “Subscribe to folder of other user…”

You then need to search for the shared inbox name by selecting the “Choose…” box next to the username input. We suggest selecting the Inbox and including subfolders. Click OK once or you may get an error.

Your shared inbox will be displayed under “Foreign Folders” such as the example below.

Thunderbird

CIS and the IPPP also support Thunderbird with OAUTH2 IMAP. Although this solution does not include Calendar and Contact Sync with outlook.

CentOS 7 and below does not support OAUTH2 and Thunderbird.

Create a new email account, ensuring you insert your personal details correctly, we recommend setting your primary email as your name rather than your CIS details, you should then select Configure Manual, check the server URL to the one in the table below and your username should be your CIS username in long format. Once input you should then click Advanced config and NOT Re-test or Done

Server:outlook.office365.com

Upon opening the advanced config you must change two settings, change the Security to STARTTLS and Authentication method to OAuth2.

You should now be able to close the settings and you sync your mail the first time, it will request authentication much like via the WebUI, this is where you should use your CIS details in long format, CIS password and MFA token if requested. You should only need to reissue these details once every 90days.

Alpine

We currently do not support Alpine and OAuth2. It is possible and some details are to come. However due to the extremely low user base within the IPPP, we cannot provide reliable documentation for this yet.

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